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Challenger It Services Pte Ltd - Computer Products, Computer Systems, Computer Accessories, IT Consultants, IT Products, IT Services, Computer Consultants


Challenger It Services Pte Ltd
Contact: Louis Loo
Address: 1 Ubi Link Challenger TecHub
Singapore 408553
Tel: (65) 6748-1313
Fax: (65) 6318-9826
Categories: Computer Products, Computer Systems, Computer Accessories, IT Consultants,
IT Products, IT Services, Computer Consultants
Company Profile: Software & Hardware services, maintenance services, IT infrastructure,
Point of Sales.
Challenger IT Services Pte Ltd was established in 2009 as a provider of IT Services. Catering to the Small-to-Medium Businesses in Singapore, Challenger IT Services offers affordable and reliable IT Services at a very competitive price. Challenger IT Services Pte Ltd is part of the Challenger Group of Companies with Challenger Technologies Ltd.

Established in 1984 as a retailer of IT products, Challenger Technologies has grown from one outlet to a total of 22 outlets comprising two megastores, 11 superstores and nine specialty stores (under Challenger Mini, Matrix and Pixels brand name). Challenger Technologies offers a diverse range of IT products and services. In 1994, we also expanded into the electronic signage business. Today, our group has grown to include IT Services to cater for Small Medium Enterprises. Providing affordable and reliable IT services, Challenger IT Services Pte Ltd plans to use the advantages of its retail platform combined with its long experience in the IT industry.

Two Megastores (50,000 sq ft Megastore in Singapore and 30,000 sq ft Megastore in Malaysia), 11 Challenger Superstores, seven Matrix Specialty Stores, one Pixels Specialty Store, one Challenger Mini Store and now Challenger IT Services
More than 50 product categories, including computer hardware, home entertainment appliances, peripherals, software and accessories
Source products from more than 180 IT vendors such as Cisco, IBM, HP, Acer, Lenovo, Toshiba, Canon, Sony, Samsung, Epson, Brother, Nikon and Apple
PC Clinics provides troubleshooting and repair services seven days a week
Strong relationships with IT vendors

A wide base of over 180 IT vendors - Vendors include Cisco, IBM, HP, Acer, Lenovo, Toshiba, Canon, Sony, Samsung, Epson, Brother, Nikon and Apple
Carry a range of more than 50 product categories
Enjoy benefits such as competitive pricing and credit terms
One-stop IT products and services provider

Able to fulfill customers total IT needs
Diverse range of IT products from PCs, projectors, printers, computer accessories, notebooks, memory modules, network cards, electronic consumer products, gaming products, home entertainment, digital gadget and software
Provide customer support services through IT Services, PC Clinics and support hotline
Diverse customer base

Our corporate clients include SMEs, government departments and other companies such as Exxonmobil Asia Pacific Pte Ltd, Ghim Li Global Pte Ltd and Lucent Technologies Singapore Pte Ltd
A ready pool of more than 160,000 customers (as at 30 June 2009) who are members of our loyalty programme
Experienced management team

Led by Chief Executive Officer who has more than 25 years of experience in the IT Industry
With a sound understanding of consumer needs and industry trends, the management team is well-positioned to steer the direction of our Group
Established track record and strong brand name

Over 25 years of operating history in the IT retail industry
Challenger is a household name and consumers have confidence in the brands that we sell
Enables us to obtain more favourable credit terms from IT vendors
Economies of scale

The large size of operations enables us to enjoy economies of scale
More favourable pricing terms and lower operational costs
Increases our competitiveness in the market
Effective targeting of various market segments

Challenger IT Services targets Corporate SME customers
Capture a cross-section of the IT market

Technical On-Site Support
If you are in a critical situation and need priority service, Net Shield can provide technical on-site support to help you with all of your hardware, software and application issues (see Terms of Service). Our technical support personnel are knowledgeable in all Net Shield products and their applications and will be able to:

Reduce your down time (case-by-case basis)
Reduce the risk your IT infrastructure to your business processes
Provide application level consulting (see Terms of Service)
Once on-site, our technical support personnel will:

Focus on the diagnosing your problem(s)
Recommend a course of action before any work commences
Attempt to find a resolution or work-around as quickly as possible (case-by-case basis)
If a resolution or work-around is not possible on-site, our technical support personnel will return to Net Shield’s Technical Response Centre and use the internal technical resources to resolve the issue(s) and then deploy the result to you.

Our technical support engineer can be on-site on the next business day or within 4 hours (extra charges apply) after Net Shield receives your request. You may also schedule a visit from our technical support personnel to perform quarterly PC maintenance or to offer additional services for an upcoming phase in your IT Infrastructure.

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