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Beacon Consulting
Pte Ltd -
Business Consultants, Training Consultants, Training
Programs, Education Consultants
Beacon
Consulting Pte Ltd
Contact: Zack Bana Director
Address: 33 Ubi Avenue 3 #08-05/06/07 Vertex Tower B
Singapore 408868
Tel: (65) 6570-9086
Fax: (65) 6570-9066
e-mail:
customercare@beacon.com.sg
Website:
www.beacon.com.sg Categories: Business Consultants, Training
Consultants, Training Programs, Education Consultants Company Profile:
Singapore
Business Consultants, Training Consultants, Training
Programs,
Communications,
Customer Service and Satisfaction,
Call Centre,
Change Management,
Leadership,
Sales & Marketing,
Supervisory & Coaching Skills
Team Effectiveness,
Career & Performance Management,
Conflict Resolution,
Decision Making & Problem Solving,
Train-the-Trainer, Motivational Sessions,
CORE Profiling System
Beacon Consulting was founded on the
belief that people provide the competitive edge in any organisation. Our mission statement, our quality policy, our
core values support the importance we place on helping
organisations meet business objectives. Today,
Learning
a new skill does not always guarantee its
application in the work environment. Beacon
Consulting takes pride in its unique methodology to
ensure the fullest learning experience and the
application of these new skills in the workplace.
Our unique approach has a positive impact on
individual work performance. It gives your
organisation the opportunity to match training with
long-term business goals and return on investment.
To ensure effectiveness, we work closely with our
clients to clarify their needs and objectives in
order to develop programmes that are customised.
Beacon's systematic approach to design and
development results in programs that are current,
valid, and based on best practices.
Public Run Programmes
Beacon Consulting organises a series of public
seminars to bring the benefits of training and
motivation to the man on the street. Seminars
include Powerful Presentation Skills, Optimising
Performance through Coaching and The Art of
Customer-Oriented Selling.
Customized Programmes
Communication
Customer Service and Satisfaction
Call Centre
Change Management
Leadership
Sales & Marketing
Supervisory & Coaching Skills
Team Effectiveness
Career & Performance Management
Conflict Resolution
Decision Making & Problem Solving
Train-the-Trainer
Other Programmes
Motivational Sessions
CORE Profiling System
Communication
The importance of effective communication can never
be underestimated. Proficiency in communication
skills can be learned and reduces the potential for
conflict as well as facilitates better work
practices and customer satisfaction.
Beacon Consulting designs programmes that aim to
equip participants with relevant skills required for
effective communication. They will learn the verbal
and non-verbal aspects of communication, the
importance of interpersonal dynamics in
communication, effective methods of delivering
presentations, skills required of successful
negotiators and facilitation skills.
Powerful Presentation Skills
Facilitation & You
The Art of Negotiation
Personal Effectiveness
Customer Service and Satisfaction
Companies seen as providing good service typically
achieve a higher market share and are perceived as
one offering superior quality products.
Organisations offering quality service benefit from
positive word-of-mouth and customer loyalty.
Our programmes equip participants with the
essentials of service quality by engaging them at
the emotive level. In addition to imparting skills,
our programmes address the mindset – the key to
providing excellent service.
Service Starts With Me
The Art of Service
The Service Strategy
Customer Satisfaction Measurement
Setting Service Standards
Effective Service Recovery
Mapping the Path of the Customer
Call Centre
Beacon Consulting adopts a total approach towards
call centre management, making it an integral part
of your organisation. As a pioneer in offering
integrated call centre solutions, we can advise you
on the best structure for your call centre and
complement this with the Call Agent’s Skills
Programme to equip your staff with the right skills
for excellent service management.
Change Management
Though frowned upon by some, and welcomed by others,
changes in work practice can significantly boost the
growth of your organisation. At Beacon Consulting,
we believe the only constant is change, when managed
well, change can yield positive results that are far
reaching and embraced by all. We impart the
mentality that change management begins with
individuals and nurtures your company for growth and
success.
Leading Change
High Performing Team In Action
Leadership
At Beacon Consulting, we know the importance an
organisation places on quality leadership. Research
shows that leadership skills can be developed. We
have helped organisations hone the skills of their
bright sparks and groom future leaders to their
fullest potential. Proven techniques combined with
tried and tested methodology have yielded an
impressive track record
Leadership Profiling Inventory
Learning to Lead
DiSC Profiling Workshop
Transitional Leadership
Sales & Marketing
Sales training is an underrated feature of any
organisation. Notwithstanding the fact that sales is
the single most important factor in generating
revenue, most organisations equip their personnel
with the bare minimum of sales knowledge and skills.
Our programme empowers your sales and marketing
force with the objective of enhancing your bottom
line.
Our sales training programmes aim to create more
successful sales people capable of building customer
loyalty with lasting long-term business
relationships. The programme enhances your sales
people's consultative, customer-focused sales skills
and processes while introducing new, targeted
selling strategies.
The Art of Customer-Oriented Selling
Successful Telemarketing
Supervisory & Coaching Skills
Two of the key challenges faced by supervisors on a
daily basis include meeting customer needs and
managing the day-to-day demands of service and
production staff. Our supervisory and coaching
skills programmes are designed to equip supervisors
with the ability to guide, motivate and control job
performance. It also allows them to develop a solid
understanding and appreciation of establishing
performance goals, communicating clear expectations,
monitoring and measuring performance, and leveraging
on effective communication and understanding.
Superior Skills for Supervisors
Motivating, Managing and Making it Happen
Optimizing Performance Through Coaching
Team Effectiveness
Work teams are essential bricks to the mortar of any
organisation. Management teams, self-managed teams,
cross-functional teams, intact teams and project
teams exist to effectively accomplish set
organisational tasks and objectives.
At times newly formed teams, and even existing ones
are unable to synergistically produce quality
results. Beacon Consulting equips such work teams
with the necessary building blocks to enhance team
effectiveness.
In an era of teamwork and customer orientation, an
action-based intervention is the best model to
establishing synergies within a team. Our programmes
incorporate elements of experiential methodology,
profiling and conflict resolution. Personality
profiling helps to build the strongest possible team
and a strong conflict resolution platform harnesses
on the strengths of diversity in a group context.
Career & Performance Management
Every organisation is responsible for ensuring that
it acts on two imperatives for high performance -
improving the contributions that employees make, and
winning and sustaining the commitment of employees.
Career and performance management is key to the
realisation of the organisation's vision, mission
and values. Our programmes on career and performance
management create an environment for the individual
to recognise his fullest potential, while at the
same time help the organisation meet business
objectives.
Conflict Resolution
Conflicts when managed constructively, can be
harnessed to produce positive outcomes. After all,
the Chinese character for crisis simultaneously
represents both danger and opportunity.
Our conflict resolution programme will increase
participants' ability to handle conflicts
effectively. The programme gauges the profile of all
parties concerned and establishes language
guidelines to resolve conflicts. Participants will
learn effective negotiating techniques to come to an
agreement that will allow all parties to achieve
their goals. This helps strengthen the relationship
between parties concerned.
Team Dynamics
Resolving Conflicts Effectively
DiSC Profiling Workshop
Decision Making & Problem Solving
Decision making and problem solving are important
skills in dealing with today's business environment.
Fast, effective trouble shooting gives you the edge
in providing customer satisfaction.
Beacon Consulting’s problem solving programmes are
designed to encourage individuals or organisations
to view problems from a creative angle and help
build ideas to counter problems. These programmes
are designed on a case-basis and customised to solve
organisational goals.
Train-the-Trainer
Often trainers disseminate information without
making any significant impact on the audience. A
good balance between content and methodology is
essential if the participant is to leave the
programme with a meaningful outcome.
Beacon Consulting’s Train-the-Trainer programmes
helps develop an interactive, participant-centered
facilitation style and the use of motivational
methods to strengthen the trainers skill.
Other Programmes
Beacon Consulting also conducts programmes that help
the modern day executive cope with the fast pace of
today's business environment.
Our time management programme teaches the relevant
skills that are required for time to be managed in
the most effective manner boosting your efficiency
and productivity.
Dealing with stress is made easier with our
programme that helps you identify the various
signals and causes of stress, differentiate between
good and bad stress and utilise stress management
strategies that help reduce stress.
Time & Beyond
Stress Management
Creativity & Problem Solving
Motivational Sessions
Beacon Consulting also conducts programmes that help
the modern day executive cope with the fast pace of
today's business environment.
Our time management programme teaches the relevant
skills that are required for time to be managed in
the most effective manner boosting your efficiency
and productivity.
Dealing with stress is made easier with our
programme that helps you identify the various
signals and causes of stress, differentiate between
good and bad stress and utilise stress management
strategies that help reduce stress.
CORE Profiling System
CORE Profiling System, developed by Beacon
Consulting Pte Ltd, has been used successfully to
help people develop a solid appreciation of their
behavioural styles and styles of others around them.
The versatility of the instrument has resulted in
many organisation using it for many different
purposes, including:
• Recruitment
• Teambuilding
• Performance Management
• Service Quality
• Sales Team Management
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