Centre, Telemarketing Companies
busy. It is not surprising therefore that they often
outsource their call centre services and help line services.
Call centres also handle many telemarketing functions
undertaking customer surveys and market research surveys.
India call centers handle the bulk of work for well known
international companies. However many Singapore companies
opt to have a local Singaporean voice to answer your call.
centre or call center is a centralised office used
for the purpose of receiving and transmitting a
large volume of requests by telephone. A call centre
is operated by a company to administer incoming
product support or information inquiries from
consumers. Outgoing calls for telemarketing,
clientele, product services, and debt collection are
also made. In addition to a call centre, collective
handling of letters, faxes, live chat, and e-mails
at one location is known as a contact centre.
A call centre is often operated through an extensive
open workspace for call centre agents, with work
stations that include a computer for each agent, a
telephone set/headset connected to a telecom switch,
and one or more supervisor stations. It can be
independently operated or networked with additional
centres, often linked to a corporate computer
network, including mainframes, microcomputers and
LANs. Increasingly, the voice and data pathways into
the centre are linked through a set of new
technologies called computer telephony integration.
Most major businesses use call centres to interact
with their customers. Examples include utility
companies, mail order catalogue retailers, and
customer support for computer hardware and software.
Some businesses even service internal functions
through call centres. Examples of this include help
desks, retail financial support, and sales support.
A contact centre, also known as customer interaction
centre is a central point of any organization from
which all customer contacts are managed. Through
contact centres, valuable information about company
are routed to appropriate people, contacts to be
tracked and data to be gathered. It is generally a
part of company’s customer relationship management
(CRM). Today, customers contact companies by
calling, emailing, chatting online, visiting
websites, faxing, and even instant messaging.
Database, Management Consultants, Business Services,
Business Consultants, Database Management, Call Centre,
Campaign Management, Contact Centre, CD Replication,
Customer Service, eCommerce, Fulfillment Services, IT,
Logistics, Marketing, Media, Business Process Outsourcing,
Printing, Procurement, Product Kitting & Packaging,
Designers, Interior Design Consultants. Undertakes interior design projects
and supplies custom-made furniture for the commercial
Design consultation & proposals,
Layout & space planning,
Turnkey project management, co-ordination for all
Data Centre, Call Centre Build Specialist,
Move co-ordination, Office Re-instatement Works
business center and serviced office operator, bilingual phone answering and instant
Copywriting and editing,
Executive secretarial services,
Translation and interpretation services,
Color-laser printing and scanning facilities,
Local and international courier services,